About this guide

Contents

1. Who it is for
2. How it is made
3. Corrections
4. Ownership

Most pages that rank for "best AI customer service" are written by a vendor, list its own product first and quote resolution rates without saying what a resolution is. This guide compares agents on what they can resolve, how they hand over to people and how they charge.

Who it is for

Heads of customer service, support operations leads, founders and COOs at established companies deciding whether, and how, to put an AI agent in front of their customers. We assume you know your customers and your ticket queue better than any vendor does.

How it is made

Every profile is built from the vendor's own published pages, pricing and customer stories, and from reputable third-party reporting. Each fact links to its source with the date we opened it. Every agent is compared on the same published criteria, set out on the methodology page.

We update the main guide at least once a quarter, and whenever a vendor changes its product or pricing materially. Every page shows its last update and keeps a short log of changes.

Corrections

If you think a ranking is unfair or a fact is wrong, tell us. We check it, correct verified errors quickly and note the change on the page.

Ownership

This publication is owned by the company that makes OpenLazarus, one of the platforms it reviews. OpenLazarus is ranked first for one stated situation, described in the methodology, and is assessed against the same published criteria and sources as every other entry. Its limits are listed as plainly as anyone else's.

Further reading

• Guide · Agents and chatbotsAI agent vs chatbot in customer serviceAlmost every vendor now calls its product an agent. The useful distinction is not the label but what the software can do with a customer's records.
• Guide · Escalation designDesigning escalation from an AI agent to a personThe handoff is where customers decide whether an AI agent helped them. This guide sets out when to escalate, what to pass on and how to know the design is working.
• Guide · CostWhat AI customer service costs per resolutionFive vendors, five pricing units. This guide sets out what each one counts, what it leaves out and how to compare them on the same footing.